Returns & Exchanges

At Good Smile, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether it's a size adjustment or a change of heart, our goal is to ensure your wardrobe brings you nothing but joy.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.